Terms & Conditions

Effective date: August 12, 2026. These terms apply when incorporated into a quote, shipment, account agreement, or website request accepted by the customer.

1. Parties and Scope

Premium Wine Delivery®, referred to as PWD, is the registered assumed name (DBA) of PWD Services LLC, a Texas limited liability company and TABC-permitted carrier in Farmers Branch, Texas. PWD provides wine transportation and related logistics services. The customer tendering or arranging the shipment is referred to as the Shipper. The person or business receiving the shipment is referred to as the Recipient.

PWD operates under Texas Alcoholic Beverage Commission Carrier's Permit #200146816. PWD acts as a carrier and does not buy or sell wine. PWD may refer a customer to an independent appraiser or auction house. PWD is not a party to any resulting sale and does not take title to wine. The Farmers Branch facility supports receiving, consolidation, cross-docking, pallet handling, and short-term holding of wine in transit. It is not presented as a retail outlet or long-term wine storage service.

2. Shipment Information and Packaging

The Shipper must provide complete and accurate contact, pickup, delivery, and shipment information. Incorrect or incomplete information may cause delays and additional charges.

Unless otherwise agreed in writing, one case means 1-12 standard 750 ml bottles with a maximum case weight of 41 lbs. Additional charges may apply to heavier or unusually configured cases.

The Shipper is responsible for packaging wine for safe transportation unless packing services are included in PWD's written quote. Third-party line-haul shipments may require palletization, shrink-wrap, or other protective preparation.

The Shipper confirms it is entitled to provide any personal information it gives PWD about a Recipient or other third party, and that PWD may use it to perform and document the shipment.

3. Alcohol Compliance and Delivery

The Shipper is responsible for ensuring that each shipment complies with applicable federal, state, and local alcohol laws and shipping requirements. PWD may refuse or hold a shipment that appears improperly identified, documented, or tendered.

Wine deliveries requiring adult signature will be released only to a recipient age 21 or older who presents valid government-issued identification.

Shipments to commercial locations may be delivered to an authorized central receiving area, front desk, loading dock, or other designated receiving point.

4. Cargo Coverage and Claims

Available cargo coverage depends on shipment type, declared value, route, packaging, and the carrier or logistics partner involved. Any applicable coverage limits, charges, exclusions, and claim requirements will be confirmed in the written quote, invoice, or shipment documentation before transportation.

The Shipper must retain invoices, receipts, packaging, and other documentation reasonably required to support a claim. Visible damage should be reported at delivery when practical. Claims must be submitted within the time stated in the applicable shipment documentation or coverage terms.

PWD will assist with claims involving services it arranged. Coverage determinations remain subject to the applicable insurance policy, carrier terms, declared value, and supporting documentation.

5. Pricing, Payment, and Additional Charges

Unless the Shipper has approved account terms, charges are due before pickup or as otherwise stated in the written quote or invoice. Approved account customers must pay according to their invoiced terms. Past-due balances may incur charges permitted by the applicable agreement and law.

Additional charges may apply for services outside the original quote, including repacking, unusual access, rural or remote delivery, redelivery, excess weight, waiting time, or other requested services. Any applicable card or payment-processing fee will be disclosed before payment.

6. Delivery Attempts, Returns, and Unclaimed Shipments

Unless otherwise stated in the applicable service agreement, PWD DtC delivery includes two delivery attempts and one reasonable reschedule, redirect, or address-change request submitted before the delivery route is finalized.

If a shipment cannot be delivered, PWD may return it to the DFW facility or another designated location. The Shipper is responsible for applicable return, holding, redelivery, or onward transportation charges.

If the Shipper does not provide instructions or pay required charges after written notice, PWD may treat the shipment as unclaimed and handle or dispose of it only as permitted by applicable law and the governing transportation agreement.

7. Logistics Partners

PWD may use vetted logistics partners for interstate transportation, pallet freight, rail or intermodal services, drayage, transloading, or other transportation outside PWD's own fleet. Equipment, temperature requirements, routing, and transfer points are established based on the shipment.

When the Shipper selects its own carrier or logistics provider, that provider must meet the receiving, packaging, appointment, and handling requirements established for the shipment.

8. Tracking and Proof of Delivery

Where available, PWD provides shipment notifications, tracking information, and Proof of Delivery (POD) documentation. POD may include an electronic recipient signature, photographs, geolocation, delivery notes, or failed-attempt information. Photographs and geolocation may be captured where the delivery system supports them and are not guaranteed for every shipment.

9. Notifications and Text Messages

By accepting these Terms, providing a mobile number, or using PWD services, the Shipper and Recipient consent to receive calls and text messages from PWD or its delivery platform about the shipment, including scheduling, driver ETA, delivery attempts, and delivery confirmation. Message and data rates may apply. Reply STOP to any message to stop shipment texts, or HELP for help. PWD does not send marketing or promotional text messages without separate express written consent. Where the Shipper supplies a Recipient's mobile number, the Shipper confirms it is entitled to provide that number for this purpose.

10. Limitation and Entire Agreement

PWD is responsible for services within the scope of the accepted quote or transportation agreement, subject to applicable law, declared value, cargo coverage, carrier terms, and any agreed limitations. PWD is not responsible for delays or losses caused by inaccurate shipment information, unlawful tender, inadequate customer-provided packaging, acts of third-party carriers outside the agreed scope, or events beyond reasonable control, except where liability cannot lawfully be limited.

These Terms, together with the accepted quote, invoice, account agreement, shipment documentation, and any incorporated carrier or insurance terms, form the agreement governing the applicable service. If a written quote or signed agreement contains a specific term that conflicts with these general Terms, the more specific written term controls for that shipment. PWD's Privacy Policy describes how information is collected and used and forms part of these Terms.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Venue for any dispute lies in Dallas County, Texas.

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